Black Ballpoint Pen

Thank you for your purchase. If for any reason you are not happy with your purchase, you may return it to receive a full refund or store credit.

RETURNS

All returns must be sent within 30 days of the purchase date. They must be new and in unused condition.

To return an item, please the item securely in the packaging and send to the following address:

Language Café

100 Rue des Pyrenees

Plaisance du Gers

France

32160

Please note you will be responsible for return shipping costs.

REFUNDS

After receiving your return and inspecting its condition, we will process your return. Please allow 30 days from the receipt of your item to process the return.

EXCEPTIONS

If your item is defective or damaged, please contact us at languagecafeonline@gmail.com to arrange a refund or exchange.

QUESTIONS

If you have any questions regarding our return policy, please contact us at languagecafeonline@gmail.com.

 

Please carefully review our Shipping info when purchasing our products.

We offer worldwide shipping.

SHIPPING TIME

Orders generally take 3-5 business days within France and 7-10 business days to reach you, but please note that this is an estimate and cannot be guaranteed. This may take longer depending on your location.

Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order.

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

SHIPPING FEES

The cost of shipping will depend on your location and the weight of the item purchased.

In France:

Weight	Rate
0 kg - 0.05 kg	€1.00
0.05 kg - 0.1 kg	€2.50
0.1 kg - 0.25 kg	€5.00
0.25 kg - 0.5 kg	€7.00
0.5 kg - 1 kg	€8.50
1 kg - 2 kg	€10.00
2 kg +	€15.00

 

Zone A: European Union, UK and Switzerland

Weight	Rate
0 kg - 0.05 kg	€2.00
0.05 kg - 0.1 kg	€4.00
0.1 kg - 0.25 kg	€9.00
0.25 kg - 0.5 kg	€15.00
0.5 kg - 1 kg	€17.50
1 kg - 2 kg	€20.00
2 kg +	€35.00

 

Zone B: Non-EU Europe

Weight	Rate
0 kg - 0.05 kg	€2.00
0.05 kg - 0.1 kg	€4.00
0.1 kg - 0.25 kg	€9.00
0.25 kg - 0.5 kg	€20.00
0.5 kg - 1 kg	€25.00
1 kg - 2 kg	€30.00
2 kg +	€50.00

 

Zone C: Africa, Canada, USA, Middle & Far East

Weight	Rate
0 kg - 0.05 kg	€3.00
0.05 kg - 0.1 kg	€5.00
0.1 kg - 0.25 kg	€10.00
0.25 kg - 0.5 kg	€30.00
0.5 kg - 1 kg	€35.00
1 kg - 2 kg	€40.00
2 kg +	€60.00

 

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes. For more information about the customs process in the EU visit: https://taxation-customs.ec.europa.eu/customs-4/customs-procedures-import-and-export_en

QUESTIONS

If you have any questions about returns and refunds, please see our Return & Refund policy.

If you have any questions about shipping, please contact us at: languagecafeonline@gmail.com